Location
Our retail store, Mother Knitter Yarn Studio, is located at 97 Broad St, Red Bank, NJ 07701.
Online orders may be picked up in-store.
Patterns & Catalogs
Starting with the 2401 Collection (2024), Sandnes Garn offers only single patterns—no printed catalogs.
Older collections still require purchasing the full catalog with your yarn order.
Patterns must be purchased at the same time as yarn; we cannot add them retroactively.
Catalogs and patterns are not automatically included and cannot be canceled or refunded once ordered.
If you’d like to substitute yarn, please contact us before purchase for approval via chat or Contact Us ›
Shipping
Free US Shipping on orders over $150 with code OVER150.
Valid for the lower 48 states and excludes heavy items (books, winders, looms, etc).
We may select the most economical carrier (usually USPS or UPS).
Insurance:
- USPS Priority → includes $50 insurance.
- UPS/FedEx → includes up to $99.
- Free or international shipping → no insurance by default.We strongly recommend adding insurance; we are not responsible for uninsured packages once handed to the carrier.
Cancellations & Returns
Order Cancellations
Orders may be canceled before shipment. Approved cancellations will be refunded to the original payment method, less a 12.5% processing fee applied to the merchandise subtotal. Sales tax will be refunded in full.
Once an order has shipped, it can no longer be canceled and must be handled as a return. Original outbound shipping charges are nonrefundable.
Returns
Returns must be requested within 10 days of delivery. Items must be unused, in their original condition, and otherwise eligible for return.
For eligible returns, customers may choose one of the following:
- Store credit: Store credit will be issued for the full merchandise subtotal, with no processing or restocking fee. Any sales tax paid will be refunded to the original payment method.
- Refund to the original payment method: The merchandise subtotal will be refunded less a 12.5% processing/restocking fee. Sales tax will be refunded in full.
Original outbound shipping charges are nonrefundable. Customers are responsible for return shipping costs.
Sale yarn, preorders, special orders, and yarn sold with catalogs are final sale and are not eligible for return.
Return Address
Mother Knitter Returns
97 Broad Street
Red Bank, NJ 07701
Please include your order number and contact information with your return.
Refund Processing
Once we receive and inspect your return, we will email you with its status.
Approved store credits and refunds are processed promptly. Refunds to the original payment method may take additional time to appear, depending on your bank or credit-card provider.
Why We Charge a Processing Fee
Payment-processing and order-handling costs are incurred when an order is placed. The 12.5% fee helps cover these nonrefundable costs and the handling required to process returned merchandise.
I returned an item—when will I get my refund?
As soon as we have received your return, we will send you an email with your refund status.
Shipping Time
Orders ship Tuesday–Friday, next business day when possible.
Orders placed Friday or during sales/events may take extra days.
If you selected overnight shipping, contact us immediately so we can prioritize your order.
Email responses: Mon–Fri, 9am–3pm ET.
Tracking & Missing Packages
Tracking numbers are emailed automatically once shipped (check your spam or promotions folder).
If marked delivered but missing:
- Contact your local post office or carrier (they can often locate it).
- Claims:
- USPS Priority — file at usps.com/help/claims.htm
- UPS — file at ups.com/help-center/claims-support.page
If you purchased insurance, contact us to file the balance of your claim.
If you did not, coverage depends on carrier limits.
Color Cards
Yes — available for $1.50 each + shipping.
Some contain actual yarn samples; others are high-quality printed versions as Sandnes transitions away from yarn-attached cards.
Need Help?
We love helping customers find the right yarn and pattern.
For any questions, chat with us or email [email protected].
We typically reply within 3 hours during business hours.
