Location
Our retail location, Mother Knitter Yarn Studio, is located at 97 Broad St. Red Bank, NJ 07701. Local pickups of online orders are possible from this location.
Discounts and loyalty programs
Every customer who shops with us and creates an account on check-out, is automatically enrolled in our Cash-back Loyalty Program, which gives a minumum 10% back on purchases of yarn and more. Click here to learn more about our Loyalty Program.
Purchase of patterns
**As of 2024 (starting with the 2401 Collection), Sandnes Garn will NO longer be producing printed, catalog collections and have decided to ONLY sell single patterns. All previous Collections are part of printed catalogs and do require that the catalog be added to your cart in order to include the pattern you need. The yarn requirement stays the same.**
Unless noted, all patterns/catalogs are in English.
We have a selection of free patterns, that you can find here. Otherwise, per Sandnes Garn world-wide policies, all patterns require purchase of the project’s worth of yarn for the pattern you want to make; the catalog or pattern *must* also be added to your cart in order to be included in your purchase. Orders that include pattern downloads cannot be canceled. Catalogs are not automatically added or free with the purchase of yarn. Patterns must be purchased at the same time yarn is purchased; we cannot retroactively apply a catalog or pattern to a previous yarn purchase. If you intended to add the catalog and have purchased yarn, please contact us ASAP.
If you would like to substitute a yarn, you must get prior approval from us and can contact us via our chat feature.
Why aren’t patterns included in the price of the yarn or sold individually? All Sandnes Garn catalogs (with the exception of a rare few) include at least 9 patterns. Since Sandnes Garn is also a design house, they produce these multi-pattern catalog collections to complement their yarn and to support local yarn shops who carry their yarn and designs (pattern details can be viewed but not purchased on Ravelry and only purchased via authorized stockists). In-house designers, testing, translation, models, photography, print production, etc, are very expensive and the price of the catalog does not cover that expense, which is offset by the purchase of yarn. Orders that do not include the yarn, will be automatically canceled.
Resale Rules
Resale of Sandnes Garn, PetiteKnit or LAMANA products without a wholesale account is strictly prohibited. If you would like to contact us for a wholesale account, please use our Contact Us page or the chat box on any web page of this website. It is also strictly prohibited to resell any product purchased on our retail or wholesale sites via 3rd party websites and may result in legal action.
Shipping & Insurance
**Please note that the free shipping over $150 only applies to lower 48 US states on yarn, accessories, etc. Any larger or heavy items (such as winders, swifts, blocking towels, etc) will not be covered by the free shipping option. Use code “Over150” at checkout to get free shipping on all eligible items.
Also note that for free shipping, we reserve the right to choose the carrier that offers the best price, usually USPS or UPS.
➡️ Important Information about CANCELED ORDERS and RETURNS:
For any orders canceled before shipping, please note that a 10% re-stocking fee will be applied. However, if you decide to return a product, rest assured that there will be no restocking fee, and you will receive full store credit for your return.
We understand that restocking fees can be frustrating for customers, and we feel the same way. Here’s why they are necessary: as soon as you click “pay,” the credit card company charges us a fee. When we process a refund for a canceled order, they hit us with another fee. Additionally, our staff begins working on your order promptly, and to cover these expenses, the restocking fee is implemented.
If you have any questions or concerns, we encourage you to reach out to us before placing your order. Our team is committed to providing excellent customer service, and we typically respond to consumer questions within an hour.
How do I add additional insurance to my order?
From the shopping cart, if you scroll down you will see “Cart Totals” and below that is a link that says “calculate shipping”. Click there, fill out the information requested, and when you get your shipping estimate, it will also provide you with the option to add insurance.
We STRONGLY encourage you to insure any package shipped USPS First Class; packages shipped UPS Ground (and better), USPS Priority or Fedex automatically includes $100 insurance for US domestic shipping. International shipping does not include any additional insurance, and we also encourage you to insure your international packages.
**When the FREE SHIPPING CODE is activated, we will ship the most economical way, which may not include insurance. We STRONGLY suggest you include insurance as we are not responsible for any package once it’s been picked up by the carrier**
Once a package leaves our facility, we simply have no control over the carrier. If your packages shows as delivered but you do not have it, please call your local post office right away to have them track it down. We do not have access to local postal phone numbers and the USPS 800# will only give generic information; your local office will do much more for you in tracking down any lost or missing items.
All orders are typically shipped next business day, Tuesday-Friday (excluding holidays) from 9:30am-3pm ET, however, all orders that come in on Friday, OR orders during sales or other events may not ship until the following week. If we have an abundance of orders over the weekend, it may take a few days to ship your order. If you are concerned about your order, please don’t hesitate to reach out to us via our Contact Us page. We answer emails M-F from 9am-7pm ET; if you do not see a response, please check your spam folder. Since we cannot guarantee that orders ship same or next day, PLEASE let us know ASAP if you have selected ANY OVERNIGHT SHIPPING so that we can try to accommodate you.
If you have any questions regarding any product, please contact us before making your purchase. We are always happy to answer any questions and guide you as best we can.
I didn’t receive an order confirmation.
Please check your spam folder; all order notifications are automatically sent to the email you provided.
If you still can’t locate the email, please contact us so that we can verify your order was received and/or there isn’t a typo in your email address.
Tracking your package
As soon as your order is packed & shipped, our shipping software automatically emails you the tracking information. If you don’t see it, please check your spam folder. (In some email clients it may be under “Promotions” or “Updates” as well. If you still can’t find it, search your email for “Mother Knitter”.
The tracking shows that my package has been delivered but I didn’t receive it. Now what?
If the tracking shows that it’s been delivered, then you will need to contact USPS (or FedEx or UPS, depending on the service used), let them know that your item did not arrive and have them put a trace on your shipment. They will be able to help you from there.
If my shipment has been lost, how do I get my money back?
First, you must have USPS, FedEx or UPS place a trace on the package.
If your order was shipped via USPS Priority mail, you are automatically covered up to $100. You can file a claim here: https://www.usps.com/help/claims.htm
If your order was shipped via USPS Priority mail and your order was greater than $100 and you paid for extra insurance during checkout, then please file the claim up to $100 with USPS and contact us to have the balance of your claim filed.
If you placed an order and it was shipped via UPS Ground or faster, you are covered up to $100 and can file a claim here: https://www.ups.com/us/en/help-center/claims-support.page
If your order was shipped via UPS Ground or faster, and your order was greater than $100 and you paid for extra insurance during checkout, then please file the claim up to $100 with UPS and contact us to have the balance of your claim filed.
If you selected USPS First Class mail, and you did not purchase insurance, then, unfortunately, there is no coverage for lost packages. If you did add extra insurance, contact us to process your claim.
If your package was shipped with the Free Shipping code, please contact us so that we can confirm how your package was shipped (the carrier may have provided some coverage), however, if you did not purchase insurance, then, unfortunately, there may be no coverage for lost packages. If you did add extra insurance, contact us to process your claim.
Ordering & returns
ANY ORDERS CANCELED PRIOR TO SHIPPING WILL BE SUBJECT TO A 10% RE-STOCKING FEE; returns are credit only (no restocking fee applies).
Can I order a catalog without yarn?
Per Sandnes Garn requirements, each catalog purchase requires a corresponding yarn purchase for the entire project. If you are having trouble putting a catalog into your cart, please add the yarn first and then the catalog (we’re sorry for the inconvenience; newer catalogs have the yarn on the project/pattern pages). Yarn purchased in conjunction with a catalog is final sale only. Orders placed that contain a downloadable catalog or pattern cannot be canceled or returned.
Only non-sale yarn can be returned; all other items are FINAL SALE only.
Yes, you can have color cards shipped to you; they are $1.50 each plus shipping. Color cards may or may not have yarn on them; Sandnes Garn has started converting their color cards to a high-quality printed option and phasing out using yarn swatches.
Due to volume and dye lots, returns must be in the condition received and made within 10 days of receipt for store credit only. Yarn that has been stored in a smoking home or around pets is not eligible for return. As dye lots change frequently, it’s important that we strictly adhere to the 10-day window for returns as it’s not fair to other customers if we have random dye lots coming back into inventory.
Note: Discounted/sale yarn is final sale only.
All orders for yarn that were purchased with a catalog or pattern are final sale only. Plystre products are all final sale as well as any PREORDER or SPECIAL order items. Only non-sale yarn can be returned; all other items are FINAL SALE only.
Please let us know in advance that you are returning your item; we will issue a store credit when it arrives. Shipping, Return shipping, as well as shipping for re-orders, color changes, etc are the responsibility of the customer and we do suggest that you track/insure the items being returned.
Returns, should be addressed to:
Returns
Mother Knitter
97 Broad St.
Red Bank, NJ 07701
Please include your order information so we know whom to credit for the return.
Thanks for your understanding.
If you have any questions regarding any product, please contact us before making your purchase. We are always happy to answer any questions and guide you as best we can.
