Location
Our retail store, Mother Knitter Yarn Studio, is located at 97 Broad St, Red Bank, NJ 07701.
Online orders may be picked up in-store.
Patterns & Catalogs
Starting with the 2401 Collection (2024), Sandnes Garn offers only single patterns—no printed catalogs.
Older collections still require purchasing the full catalog with your yarn order.
Patterns must be purchased at the same time as yarn; we cannot add them retroactively.
Catalogs and patterns are not automatically included and cannot be canceled or refunded once ordered.
If you’d like to substitute yarn, please contact us before purchase for approval via chat or Contact Us ›
Shipping
Free US Shipping on orders over $150 with code OVER150.
Valid for the lower 48 states and excludes heavy items (books, winders, looms, etc).
We may select the most economical carrier (usually USPS or UPS).
Insurance:
- USPS Priority → includes $50 insurance.
- UPS/FedEx → includes up to $99.
- Free or international shipping → no insurance by default.We strongly recommend adding insurance; we are not responsible for uninsured packages once handed to the carrier.
Cancellations & Returns
- Canceled orders (before shipping): 10% restocking fee.
- Returns: store credit only (no restocking fee).
- Sale yarn, preorders, special orders, and yarn sold with catalogs: final sale.
- Returns accepted within 10 days of receipt and must be in original condition.
Return to:
Mother Knitter Returns
97 Broad St, Red Bank, NJ 07701
Include your order info for processing.
Customers are responsible for return and re-shipment costs.
Restocking fees cover credit-card and handling costs that occur the moment you place an order.
Shipping Time
Orders ship Tuesday–Friday, next business day when possible.
Orders placed Friday or during sales/events may take extra days.
If you selected overnight shipping, contact us immediately so we can prioritize your order.
Email responses: Mon–Fri, 9am–3pm ET.
Tracking & Missing Packages
Tracking numbers are emailed automatically once shipped (check your spam or promotions folder).
If marked delivered but missing:
- Contact your local post office or carrier (they can often locate it).
- Claims:
- USPS Priority — file at usps.com/help/claims.htm
- UPS — file at ups.com/help-center/claims-support.page
If you purchased insurance, contact us to file the balance of your claim.
If you did not, coverage depends on carrier limits.
Color Cards
Yes — available for $1.50 each + shipping.
Some contain actual yarn samples; others are high-quality printed versions as Sandnes transitions away from yarn-attached cards.
Need Help?
We love helping customers find the right yarn and pattern.
For any questions, chat with us or email [email protected].
We typically reply within 3 hours during business hours.
