Terms and Conditions

All orders are typically shipped next business day, Monday-Friday (excluding holidays) from 9:30am-4pm EST. Due to the current situation, there may be short delays in shipping as we have limited staff in the building with us. Our current estimated shipping schedule is M/W/F. If you are concerned about your order, please don’t hesitate to reach out to us.

If you have any questions regarding any product, please contact us before making your purchase. We are always happy to answer any questions and guide you as best we can.

All catalogs need to have a corresponding yarn purchase in order to be able to put them into your cart. This requirement is set by Sandnes Garn. Orders placed that contain a downloadable catalog or pattern cannot be canceled.

Due to volume and dye lots, all sales are final. Unless there is a unique circumstance, we do not allow for yarn returns as dye lots change frequently and it’s not fair to other customers if we have random dye lots coming back into inventory. Thanks for your understanding.