Returns | Terms and Conditions

All orders are typically shipped next business day, Monday-Friday (excluding holidays) from 9:30am-3pm ET. Due to Covid-19, there may be short delays in shipping as we have limited staff in the building with us. Our current estimated shipping schedule is M/W/F. If you are concerned about your order, please don’t hesitate to reach out to us via our Contact Us page. We answer emails M-F from 9am-7pm ET; if you do not see a response, please check your spam folder.

If you have any questions regarding any product, please contact us before making your purchase. We are always happy to answer any questions and guide you as best we can.

Per Sandnes Garn requirements, each catalog purchase requires a corresponding yarn purchase for the entire project. If you are having trouble putting a catalog into your cart, please add the yarn first and then the catalog (we’re sorry for the inconvenience; newer catalogs have the yarn on the project/pattern pages). Yarn purchased in conjunction with a catalog is final sale only. Orders placed that contain a downloadable catalog or pattern cannot be canceled.

Due to volume and dye lots, returns must be in the condition received and made within 10 days of receipt for store credit only. Please let us know in advance that you are returning your item; we will issue a store credit when it arrives. As dye lots change frequently, it’s important that we strictly adhere to the 10 day window for returns as it’s not fair to other customers if we have random dye lots coming back into inventory. Plyste products are all final sale. Thanks for your understanding.